Satispay Cards, borderless

The virtual card is active and ready to use as soon as you complete the request and accept the General Terms and Conditions of Use for the “Satispay Consumer” service, available here. If you request the physical card, we also create a temporary virtual card right away: this way you can start shopping online or through your digital wallets even before the card is shipped to you. Remember that the physical card can only be used once it has been activated in the app, by entering its expiry date and CVV code.

At the moment, the card can only be requested if you subscribe to one of our paid plans. This gives you immediate access to a series of benefits included in each plan. To activate the card, if you don't have a plan yet: 1. Tap the card icon at the top right of the app's Home screen. 2. Choose the plan you prefer and follow the instructions to subscribe. 3. Choose whether to activate the virtual version right away or also request the physical card, at no extra cost. Already have the Satispay Plus plan? The Red card is already included in your subscription. Go to the section dedicated to your Plus plan in the app, select the Red card benefit and follow the steps to activate or request it.

The security of your money is our priority. If your card is lost or stolen, you have the following two options: - From the app: you can block, unblock or temporarily suspend the card on your own and in real time with a simple click. - By phone: if you don't have your smartphone at hand and want to block or temporarily suspend your card, an automated phone line is active 24/7, dedicated to immediately blocking the card. For assistance in Italian, call the toll-free number +39 800 826 533. For assistance in English, call +352 27 647 687.

It's very simple: open the Satispay app and, on the Home screen, tap your profile picture at the top left. Then tap the "Upgrade" button at the top right to access the section where you can explore and compare the benefits included in each of the three plans: Satispay Plus, Metal and Velvet. The General Terms and Conditions of Use for subscription services apply.

Yes, you can cancel your subscription at any time directly from the app: just go to the section dedicated to your plan, tap Manage and follow the steps shown. When you cancel your subscription, automatic renewal is deactivated. If you cancel within 14 days of activation, you immediately lose the plan's benefits and receive a full refund of the fee. However, if you have already requested the physical card or used an airport lounge, you will be required to pay for those services. Please refer to the Terms and Conditions for cost details. If you cancel after 14 days from the activation of the plan: 1. If you chose monthly payment: no refund is provided. The plan remains active until the end of the month you have already paid for. 2. If you chose annual payment: you receive a refund calculated on the full months you have not used. The plan remains active until the end of the month you have already paid for. If you have requested the physical card or used an airport lounge and cancel the plan before having kept it for at least 10 months, you will be required to pay the issuance costs for the physical card, calculated in proportion to the full months remaining out of the 10-month period, as well as the lounge passes used for lounge access. Please refer to the T&Cs for cost details. For more information on the subscription plans, including the benefits provided and the details relating to the card, you can consult the General Terms and Conditions of Use for subscription services available here.